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The CPD Group (CPDG Ltd) Terms and Conditions

Booking on a CPD UK Scheduled event

Bookings can be made over the telephone, via post, or online through
our website and the Eventbrite booking system. You have a seven-day
‘cooling off’ period after the booking has been made, after this period
the booking will be treated as confirmed. Please note once a booking is
made you have entered into a contract.


Prices given on the website are correct as of January 1st 2017, they
do not include any government charges or taxes which are added at the
current rate, [currently 20% VAT].


CPDG ltd make every effort to ensure prices listed on the company
website are correct however we are aware that errors do occur. If we
discover a mistake in an advertised course price, we will contact you to
give you the option of either reconfirming your order at the correct
price or cancelling your order. If we are unable to contact you or do
not receive a reply from you, we will cancel your order. The information
contained in the Website (including, the Discussion Forums) may contain
technical inaccuracies or typographical errors. We reserve the right to
make changes and improvements to any information contained within the
Website, at any time and without notice.


On line bookings must be paid in full at the time of booking for a
firm place to be held. With prior arrangement payment can be made by
cheque payable to CPDG Limited, via BACS to sort code 40-19-04 account
no. 61852981. All payment must be in UK pounds sterling.


If you cancel with 28 days notice or more, you must notify the CPDG
Limited (the Company)  in writing in such cases you will be entitled to a
full refund.

If you cancel within 28 days of the course start date, it is at the
discretion of the Company to issue a refund minus an optional £10
administration fee.

If you cancel within 7 days of the course start date the full fees
may be payable unless we are able to fill your space that you have
booked. If it is due to ill health or other serious matters, it is the
discretion of the Company to issue a refund, and it may be necessary for
you to provide evidence to support this.

Any stated course pre-registration fee is non-refundable except in
the unlikely event that company is required to cancel the course.

If you wish to transfer to another course, you can do so up to 28
days before any course that you have booked and paid to attend begins,
providing space is available on that course. If you wish to transfer
less than 28 days prior to your course start date, it is at the
discretion of the Company and dependent on spaces available or us being
able to fill your space.

The Company reserves the right to cancel any course if there are
insufficient enrolments, where applicable, minimum enrolment numbers are
listed on the course web page. If, in the unlikely event a tutor cannot
attend to teach the course, or the venue is unable to provide the
appropriate training facilities, the Company will endeavour to find a
new date for the course to be held.

Course Changes

CPDG Limited reserves the right to change the venue, cancel a course,
amend the dates and / or fees and course tutors at any time and without
prior notice. Fees will be refunded in full should delegates not wish
to attend the alternative date. CPDG Ltd will not reimburse travel,
accommodation or other expenses incurred and suggest that candidates
take appropriate travel insurance.

Books and Course Equipment

In the unlikely event of a course being cancelled, the company will
not be liable for any expenses incurred by the learner associated with
joining that course. Please contact the Company to check the course has
confirmed numbers to run before purchasing any related course equipment
and books etc.

Access to information

The Data Protection Act (1988) gives you the right to access
information held about you. Your can exercise this right of access in
accordance with the Act. Any information access request may be subject
to a fee of up to £10 to meet any costs in providing you with details of
the information we hold about you.

Changes to our terms and conditions

Any changes we may make to our terms and conditions in the future
will be posted on this page and, where appropriate, notified to you by


We welcome and feedback, questions, comments and requests regarding
our terms and conditions and they may be addressed to us via our contact

Data collection, Privacy and Cookies

This policy (together with our terms of use and any other documents
referred to on it) sets out the basis on which any personal data we
collect from you, or that you provide to us, will be processed by the
Company. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it. For
the purpose of the Data Protection Act 1998 (the “Act”), the data
controller is CPDG Limited, Lot 12, Fawkham Manor, Manor Lane,
Longfield, Kent DA3 8ND, registration number Z1809389.

We may collect and process the following data :

The company reserve the right to read any private topics and posts
placed on its website. Any form of conversation made through the company
website should be considered viewable by staff. All private-posts and
posts, whether ‘deleted’ or not, are stored on the server and may be
reviewed if the company feel it has cause for an investigation. If you
want to keep something private, do not use our services for transmitting
it. Situations involving investigations are at the discretion of the
company, for example, to investigate a specific incident of our services
being used for racism or harassment.

  • Information that you provide by filling in forms on our site
    (the Site), this includes information provided at the time of
    registering to use the Site, subscribing to our emails, newsletter,
    registering and booking a course, posting material or requesting further
    services, completing any surveys or reporting any problem with the
  • Records of your correspondence (if any) with us including; Details
    of your visits to our site including, but not limited to, traffic data,
    location data, weblogs and other communication data and the online
    resources that you may access.
  • We may ask you to complete physical and / or online surveys that we
    use for research and course development purposes, you do not have to
    respond to them.

IP addresses and cookies

We may collect information about your computer, including, where
available, your IP address, operating system and browser type. This is
used for system administration and to report aggregate information. This
is statistical data about our users’ browsing actions and patterns, and
does not identify any individual.

Cookie statement

For the same reason, we may obtain information about your general
Internet usage by using a cookie file which is stored on the hard drive
of your computer. Cookies contain information that is transferred to
your computer’s hard drive. They help us to improve the Site and to
deliver a better and more personalised service. Some of the cookies we
use are essential for the site to operate. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise the Site according to aggregate preferences.
  • To speed up your searches.
  • To recognise you when you return to the Site.

The main cookies that we use provide us with valuable data about our
website. These are from Google Analytics and are completely anonymous,
telling us information such as how many people have visited our website
and which pages are the most popular. This allows us to ensure that our
website is doing its job and make improvements to help you use the site.
This information is really useful to us, but if you would like to opt
out, you can do so at

Our website is also built using technology by Adobe and this also
uses cookies that help the site to work better for you, and monitors the
pages that you visit. This is completely anonymous and is stored on
your computer for a very short period of time.

We link to other websites such as Twitter, Facebook and LinkedIn
where we hold some of our blogs. We are sure that they use the same kind
of cookies however as these sites are not controlled by us, we can not
guarantee the cookies that they are using, and suggest that you read
their respective privacy policies to be absolutely sure.

If you are unhappy with cookies being used, the best way around this
is to turn it off in your browser settings so that they are not used on
any website. To do this, you can go to your privacy settings in either
‘Tools’ or ‘Options’ depending on the browser you are using.

You can also clean out all tracking cookies from all your Web sites
you have visited, there are a number of online resources available to
help you clean out tracking cookies.

Where we store your personal data

The data that we collect from you may be transferred to, and stored
at, a destination outside the European Economic Area (“EEA”). By
submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with our privacy policy.

All information you provide to us is stored on our secure servers.
Where we have given you (or where you have chosen) a password which
enables you to access certain parts of the Site, you are responsible for
keeping all login details and passwords confidential.

The transmission of information via the Internet is not completely
secure, and although we will endeavour to protect your personal data, we
are not able to guarantee the security of your data transmitted to the
Site and any transmission is at your own risk. We will use strict
procedures and security features on all information received to try to
prevent all unauthorised access.

Uses made of the information

We may use information held about you in the following ways:

  • We will not provide your data to third party advertisers or suppliers.
  • To ensure that content from the Site is presented in the most effective manner for you and for your tablet, phone and computer.
  • To provide you with information, products or services that you
    request from us or which we feel may interest you, where you have
    consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To provide you with information about goods and services which may be of interest to you.
  • We may use third party service providers to help us operate our
    business and the Site or administer activities on our behalf, such as
    sending out emails or surveys, and we may share your information with
    those third parties for those limited purposes.

If you do not wish us to use your data in this way, please notify us using our “Contact Us” form.

If you have opted in to our mailing list and wish at any time to
unsubscribe from receiving future emails, we include detailed
unsubscribe instructions at the bottom of each email or you may
unsubscribe via our “Contact Us” form.

Disclosure of information about you.

We may disclose your personal information to third parties but only in the following circumstances:

  • If The Company or substantially all of its assets are acquired by a
    third party, in which case personal data held by the company about its
    customers and users of the Site will be one of the transferred assets.
  • if we are under a duty to disclose or share your personal data in
    order to comply with any legal obligation, or in order to enforce or
    apply our terms of use and other agreements.
  • To protect the rights, property, or safety of us, our customers, or
    others. This includes exchanging information with other companies and
    organisations for the purposes of fraud protection and credit risk

Your rights

You have the right to ask us not to process your personal data for
any marketing purposes. We will usually inform you (before collecting
your data) if we intend to use your data for such purposes or if we
intend to disclose your information to any third party for such
purposes. You can exercise your right to prevent such processing at any
time by contacting us using our ‘Contact Us’ form.

The Site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If you
follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these
policies before you submit any personal data to these websites.

Data Protection


The Company must ensure that prospective clients, learners, learners
and staffs’ rights to dignity and privacy are respected. The company
shall only record essential information on prospective clients,
learners, learners and staff. The company Staff should be aware of their
data protection responsibilities. Prospective learners and learners
should be aware of their data protection rights. The company will ensure
that records are stored in accordance with written procedures. The
company staff, where applicable, will aid and enable learners to
exercise their right to access their files. The company staff and
learners’ files are archived and disposed of in line with written


This Policy must be read in conjunction with other company policies,
such as complaints, confidentiality and information sharing, accident,
incidents and reportable diseases etc. These policies all place
obligations on the company to keep records.

Legal and regulatory requirements

The Data Protection Act 1998 governs the processing and use of
records both manual and computer relating to staff, prospective learners
and learners. The Act also gives these people the right to access the
records kept on their behalf.


The company must ensure the keeping of accurate and up-to-date records.

Information relating to staff and learners should not be left on desks, or computer screens left open and visible.

Learners’ records should always be locked away.

Only factual information should be used in communications.

The nature and scope of records

The scope and extent of the information to be entered in records
should be discussed with the learner both at application and induction
stage. The learner must not be mislead as to the purpose the personal
information given will be recorded. The learner should also be informed
as to who has access to the records what they will be used for, and any
other information that relates to the recording of information.

Information can only be recorded if the learner gives their consent;
or if it is necessary for the performance of a contract or in the
learner’s interest. Staff should be aware that unnecessary information
should not be recorded. Staff should endeavour to get the learners
consent in writing.

With regard to learners’ who have communication difficulties or are
subject to the Mental Health Act please refer to appropriate policies.
If information is collected over the telephone the learner or
prospective learners should be advised of the reason the information
will be recorded etc and verbal consent should be obtained and noted.
The learner in person at the earliest opportunity should verify this

Information regarding the learner’s racial and ethnic origin,
political opinions, religious beliefs, sex life, and trade union
activity, physical or mental health should be treated as sensitive. This
information should not be recorded unless the learner has given their
explicit consent. If this consent is not forthcoming it can only be
recorded if it is for a purpose of performing a legal right or in the
necessary to protect the vital interests of the person concerned.

There may be instances where sensitive information can be recorded if
it is necessary for legal proceedings medical purposes and for the
monitoring of equal opportunities.

Staff should be inducted as to the records necessary for service
delivery and what information should be disregarded as needless details.

Records and case notes should be accurate with a clear distinction between fact and opinion.

The company will define what information is kept on file; this may include, but is not restricted to;

Application / referral forms Interview notes Study assessment
Learning contract agreement Support care plan Learners notes Medication
Financial transactions External agency information, notes, etc


Recorded information, either on paper or in computer data will be
held in secure and private storage, e.g. locked cabinets for paper
records and password-protected software for computer data. The
obligations of the Data Protection Act will be adhered to. Computer
records should be backed up weekly and the discs kept off site in secure
approved storage. All back ups of computer records should be password

Movement of confidential information outside of physical areas where it is safeguarded will be kept to a minimum.

Learners can refuse to have the records kept locally and in this
instance the records should be arranged to be transferred to the
company’s main office. The learner’s refusal should be noted on the
record and their signature must be obtained.

Staff access

All records are to be kept either in a locked file or a password
protected computer system. Authorised persons, who are registered as key
holders, should hold the keys for the files. The computer system should
have a series of passwords enabling the access of sensitive data on a
strictly need to know basis.

Archiving and disposal

Ex learners’ records will be archived as soon as possible and archive
records will be kept in a lockable file, access to which is limited to
authorised key holders.

The company will keep records for the appropriate number of years
after the last contact with the company by the learner. The records will
then be deleted if on computer or incinerated / shredded if paper

Information use for monitoring, planning, research and publicity

Information for monitoring purposes will be presented statistically
ensuring individuals are not identifiable. Where information about
specific staff or learners is used for publication their consent must be
given and their anonymity preserved. Staff and learners will not be the
subject of research or included in public information without their
explicit consent. The staff at the company will support learners if the
media approaches them. Learners will be informed that the company has no
control over final material produced by the media or researchers.

learners access

All learners should be given access to their files within 5 working
days of a written request. The file must be photocopied and any third
party information removed unless permission has been obtained.

Learners can challenge an entry made in the records both in content
and necessity. Any challenges will be made to the Office Manager and a
response made within 10 working days. Responses may include deleting a
record, amending a record or justifying why the entry should remain.
Learners are entitled to follow the complaints procedure if they are
unsatisfied with the response.

Third party requests for records

The company staff should verify the identity of any person requesting
information. Staff should ensure that any requests from third parties
comply with the confidentiality and information sharing policy. Copies
of records disclosed must be kept in the learners file.

Transporting records

The Office Manager should prescribe the instances where files can be
removed from the locked filing cabinet or from the computer system. The
member of staff taking the records must sign in the logbook recording
what information has been taken, where, for what purpose and by whom.
The member of staff must sign back in all records returned. Any records
lost during transportation must be regarded as a confidentiality breach
and the learner affected must be informed. All steps must be taken to
retrieve the information and the learner advised of their right to
complain. A designated member of staff or the office manager is
responsible for transporting and storing the weekly back up computer

Monitoring compliance

The Office manager will perform a quarterly inspection of all files
to ensure content, archives are current and data protection has been
complied with.


Publicly or commercially available information we define as
information that an individual makes or permits to be made available to
the public, or is legally available through an independent list broker
or other third party, and/or is legally obtained and accessed from,
amongst other sources: government records that are available to the
public, journalistic reports, or information that is required by law to
be available. We may collect publicly available information or purchase
commercially available information about you from third parties.

On Line and free Resources

The content on the CPDG Website and the help sheets and resources
that it provides are provided for general information only, and It is
not intended to amount to professional medical advice on which you
should rely.

The resources and help sheets are for information only and should not
be used for the diagnosis or treatment of medical conditions. CPDG has
used all reasonable care in compiling the information but make no
warranty as to its accuracy. Consult a doctor or other health care
professional for diagnosis and treatment of medical conditions.

If you are not a healthcare professional then you should always check
with your doctor if you have any concerns about your health condition
or treatment and before taking, or refraining from, any action on the
basis of the content on our Website. If you are a healthcare
professional then this information (including any professional reference
material) is intended to support, not replace, your own professional
knowledge, experience and clinical judgement.


CPDG do not endorse any specific products, processes, service
providers, diets, or other information that may be mentioned on our
Website (including, those promoted by any advertisers or advertising

Third Party Links and Resources in our Website

The CPDG Website may contain links to other websites and resources
operated by third parties. These links are provided for your reference
only. We do not control such websites or resources and are not
responsible for their accuracy, availability or content.

Our inclusion of links to such websites does not imply any
endorsement of the material on such websites or any association with
their operators. Where our website does contain links to other sites and
resources provided by third parties, these links are provided for your
information only. We have no control over the contents of those sites or

Linking to our Website

You may link to the Website, provided you do so in a way that is fair
and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists. Our
Website must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

Viruses and malware

CPDG limited do not guarantee that our Websites will be secure or
free from bugs or viruses or malicious code, and you should always use
your own virus protection software.

You must not misuse the CPDG Websites by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is
malicious or technologically harmful. You must not attempt to gain
unauthorised access to our Website, the server on which our Website is
stored or any server, computer or database connected to our Website. You
must not attack our Website via a denial-of-service attack or a
distributed denial-of service attack. By breaching this provision, you
may be committing a criminal offence under the Computer Misuse Act 1990.
CPDG limited will report any and all such breaches to the relevant law
enforcement authorities and we will co-operate with those authorities by
disclosing your identity and all information we hold to them. In the
event of such a breach, your right to use our Website will cease

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