Cancellation Policy


All requests for cancellations and/or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

Calendar days notice before the start date of the course Refund applicable
29 calendar days or more Full refund.
Between 7 and 28 calendar days (inclusive) Full refund, company discretion less £10
Between 6 and 1 calendar days (inclusive) No refund may be given, company discretion.
Failure to attend Treated as late cancellation and no refund given

 

If a learner cancels with 29 days notice or more, they must notify the company in writing and they will be entitled to a full refund.

If the learner cancels between 28 days and 7 days of the course start date, it is at the discretion of the company to issue a refund minus an optional £10 administration fee.

If the learner cancels within 7 days of the course start date the full fees may be payable unless the company is able to fill the learners space. If it is due to ill health, this is at the discretion of the company and it may be necessary for the learner to provide evidence to support this.

If the learner does not attend the full fee will not be refunded.

Any stated course pre-registration fee is non-refundable except in the unlikely event that the company is required to cancel the course.

If the learner wishes to transfer to another course, they can do so up to 28 days before the course begins, providing space is available on that course. If the learner wishes to transfer less than 28 days prior to the course start date, it is at the discretion of the company and dependent on spaces available or us being able to fill the space.


Travel, Books, Course Equipment, etc.

In the unlikely event of a course being cancelled, the company will not be liable for any expenses incurred by the learner associated with joining that course. The learner should contact the company to check the course has confirmed numbers to run before purchasing any related course equipment and books etc.

It is at the discretion of the company to reimburse pre booked travel fees in the event that the company has to cancel a pre booked course.