CPDG Limited Training commitment
Your Rights
As a learner at an HABC approved Centre you have certain rights.
You have the right to:
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High quality training
You can expect the highest standards of quality training from suitably qualified Trainers, regardless of which of training centre you have chosen.
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Be treated with respect
You will be treated with respect, courtesy and consideration for your dignity religious and philosophical beliefs.
All staff will treat you politely and pleasantly.
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An explanation
if you are not satisfied with the service you receive we encourage you to tell the trainer. You have the fight to a reasonable explanation.
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Make a complaint
If the trainer is unable to resolve the problem please see the procedure below.
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Complaints procedure
HABC adopt a pro active approach to resolving any complaints to a Customer’s satisfaction. To ensure this is as efficient as possible please follow these steps.
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Contact the Trainer
The first step if you have a complaint is to talk to the Trainer, in private if necessary, who should try to resolve the problem immediately.
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Contact CPDG limited
If you are not satisfied with the outcome the next step is to notify CPDG limited. We have our own complaints procedure.
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Contact HABC
Only after giving CPDG limited a chance to deal with your complaint should you ask HABC to investigate.
If you wish to contact us please write to:
CPDG Limited
Lot 12
Fawkham Manor
Manor Lane
Longfield
Kent DA3 8ND