Your Rights

As a learner at an HABC approved teaching Centre you have certain rights. You have the right to:

• High quality training

You can expect the highest standards of quality training from suitably qualified Trainers, regardless of which of training centre you have chosen.

• Be treated with respect

You will be treated with respect, courtesy and consideration for your dignity religious and philosophical beliefs.
All staff will treat you politely and pleasantly.

• An explanation

if you are not satisfied with the service you receive we encourage you to tell the trainer. You have the fight to a reasonable explanation.

• Make a complaint

If the trainer is unable to resolve the problem please see the procedure below.

• Complaints procedure

HABC adopt a pro active approach to resolving any complaints to a Customer’s satisfaction. To ensure this is as efficient as possible please follow these steps.

• Contact the Trainer

The first step if you have a complaint is to talk to the Trainer, in private if necessary, who should try to resolve the problem immediately.

• Contact CPDG limited

If you are not satisfied with the outcome the next step is to notify CPDG limited. We have our own complaints procedure.

• Contact HABC

Only after giving CPDG limited a chance to deal with your complaint should you ask HABC to investigate.